FAQ
Memorial Jewellery FAQs
We understand that ordering memorial jewellery can feel emotional and unfamiliar. These frequently asked questions explain how ashes jewellery works, how much ashes are needed, how to choose a design and how to care for your finished piece.
General Questions
What is memorial jewellery?
Memorial jewellery is jewellery created to honour and remember someone special. It can include ashes, hair, resin, gemstones, diamonds, engraving or other personal details. Read more in our memorial jewellery UK guide.
What is ashes jewellery?
Ashes jewellery is memorial jewellery that includes a small amount of cremation ashes. The ashes can be visible in resin, hidden inside the jewellery or placed behind a stone.
Can you make jewellery with pet ashes?
Yes. We create pet memorial jewellery using ashes from dogs, cats and other beloved companions.
How much ashes do you need?
Only a small amount is required for most pieces. Any unused ashes are returned with your finished jewellery.
Will my unused ashes be returned?
Yes. Any ashes not used in your jewellery are safely returned to you.
Design and Customisation
Can I choose the resin colour?
Yes. Many resin ashes jewellery designs allow you to choose a colour that feels meaningful to you.
Can ashes be hidden inside a ring?
Yes. Hidden ashes rings are designed to keep ashes sealed privately inside the shank, away from view.
What is the difference between resin ashes and hidden ashes?
Resin ashes are visible within coloured resin. Hidden ashes are sealed discreetly inside the jewellery, usually within the ring shank.
Can I add a birthstone?
Many designs can include a birthstone, which is a meaningful way to represent a loved one or a special date.
Can I add engraving?
Engraving is available on selected designs. This can include names, dates, initials or short personal messages.
Can two people's ashes be used?
In many cases, yes. Please contact us before ordering so we can advise on the best design and process.
Materials and Quality
What metals do you offer?
We offer designs in sterling silver, 9ct gold, 18ct gold, platinum and selected titanium options.
Are your rings hallmarked?
Qualifying precious metal jewellery is hallmarked in accordance with UK hallmarking requirements.
Are diamonds available?
Yes. Selected designs can include diamonds, and we also offer diamonds from ashes.
Are diamonds from ashes real diamonds?
Yes. Diamonds from ashes are grown using carbon extracted from ashes through a specialist laboratory process.
Ordering and Sending Ashes
How do I send ashes to you?
After ordering, we provide instructions on how to send a small amount of ashes safely.
Is it safe to send ashes?
We give clear guidance so ashes can be sent carefully and securely. Please contact us if you are unsure.
How long does memorial jewellery take?
Timeframes vary depending on the design, metal and customisation. More complex pieces such as diamonds from ashes take longer.
Can I order before I have the ashes?
Yes, although your jewellery cannot be completed until we receive the ashes.
Can I ask questions before ordering?
Absolutely. We are happy to help you choose the right design, metal, colour or process.
Care and Everyday Wear
Can I wear memorial jewellery every day?
Many pieces are designed for everyday wear, but care should still be taken to protect resin, stones and precious metals.
Can ashes jewellery get wet?
We recommend removing jewellery before swimming, bathing, showering or using harsh chemicals to help preserve the finish.
How do I care for resin jewellery?
Avoid chemicals, perfumes, cleaning products and prolonged water exposure. Store your jewellery safely when not worn.
Can memorial rings be resized?
Some rings may be resized depending on the design and ashes placement. Contact us before ordering if sizing is a concern.
What if I do not know my ring size?
Please contact us for guidance. Adjustable ring designs may also be suitable if size is uncertain.
Bespoke and Special Requests
Can you make a bespoke memorial jewellery piece?
Yes. We can discuss bespoke jewellery requests and advise what is possible.
Can you remake old jewellery into something new?
Yes, where suitable. Our Old to New Rings service can transform sentimental jewellery into a new piece.
Can I use my own stone?
This may be possible depending on the design and suitability of the stone. Please contact us to discuss it.
Still have a question? Contact our team and we will be happy to help.
Collapsible content
How do I order my jewellery and how long does it take ?
You can order online, just follow our options and check out.
You can call our team and place an order and pay.
You can email us let us know what item you would like we can then confirm and give you payment options.
We will send you a kit after you have place an order. The kit will contain:
- ring gauge
- small container for ashes
- self addressed envelope
Generally your item will take 7-10 working days to complete. Allow 14-21 days for gold, white gold and platinum.
When it’s ready we will contact you and send by Royal Mail Special Delivery (guaranteed by 1pm next working day)
How will I know the progress of my jewellery being made ?
As soon as we receive your ashes in the post the craftsman allocated to you will personally contact you and send updates and time frames, they will also let you know when it’s being posted.
I am worried about what will happen to any remaining ashes. What do you do with these?
Any ashes not used in your item will be returned safely to you by post with your jewellery piece when it’s ready.
While we have the ashes with us in our workshop it's a great time to think about any other items from our shop that you might like to add. Please contact us if that's something you'd like to do.
What if I don't have any ashes for my ring?
For those of you that don’t have ashes we can still create a precious bespoke piece of jewellery for you as a tribute to your loved ones. Have a look at our Tribute Rings Collection.
What is resin and how does it work?
For the items that have resin and ashes mixed with diamond dust.
The 12 different coloured resins we use at Cherish are Jewellery resin products which are UV resistant and very hard wearing.
The resin is mixed with ashes and diamond dust then inserted into the jewellery item. It is then left for 36 hours to harden properly.
Once set, the ashes are permanently sealed within the resin and will remain suspended and visible forever.
What is diamond dust and why do you offer it as free in your collection ?
Sourced from the precise cutting of brilliant diamonds, this almost powdery substance, when mixed with the ashes, adds delicate shimmer to the piece.
We believe most people like the idea of diamond dust being used so this gives you the opportunity to have it mixed with ashes in your item.
Our commitment is to provide you with the most meaningful and beautiful tribute without unnecessary extras. We offer diamond dust as a complimentary feature because we feel it's a valuable enhancement that shouldn't come with an additional cost.
If I have two or more different ashes that I want to use can I?
Yes this is fine we can use upto 3 different memorial ashes in most of our collection.
One popular item is the locket as we can use both inside spaces for two different ashes.
We can even add to the locket at a later date so make it now with ashes you have then at a later date you can send back and we will fill the other side (you will need to contact us when you want to do this for the process and price).
All the rings can be made with multiple ashes hidden or in resin.
Can I use my pet's ashes for any of the jewellery?
Simple answer is yes.
The process is exactly the same just use your pet's name when you order to go on the certificate.
Can I get the inside of the ring I want engraved?
Many of our handcrafted pieces offer the option of personalized engraving, allowing you to add a special message or date.
To find out if your desired ring can be engraved, please refer to the specific product details on its collection page.
For items within our jewellery range, such as lockets and pendants, engraving capabilities will also be clearly indicated on their individual product listings.
Will my jewellery come with a guarantee?
Yes all items from Cherish come with a 1 year warranty.
Please also note that the rings from Cherish can not be resized due to the nature of how they are made.
Contact Us
Email us at sales@cherishforever.uk or use the contact form below.
