FAQ

You can order online, just follow our options and check out.

You can call our team and place an order and pay.

You can email us let us know what item you would like we can then confirm and give you payment options.

We will send you a kit after you have place an order. The kit will contain:

• ring gauge
  
• small container for ashes
  
• self addressed envelope

Generally your item will take 7-10 working days to complete. Allow 14-21 days for gold, white gold and platinum.

When it’s ready we will contact you and send by special delivery or recorded
(Royal Mail).

As soon as we receive your ashes in the post the craftsman allocated to you will personally contact you and send updates and time frames, they will also let you know when it’s being posted.

Any ashes not used in your item will be returned safely to you by post with your jewellery piece when it’s ready.

While we have the ashes with us in our workshop it's a great time to think about any other items from our shop that you might like to add. Please contact us if that's something you'd like to do.

For those of you that don’t have ashes we can still create a precious bespoke piece of jewellery for you as a tribute to your loved ones. Have a look at our Tribute Rings Collection.

For the items that have resin and ashes mixed with diamond dust.

The 12 different coloured resins we use at Cherish are Jewellery resin products which are UV resistant and very hard wearing.

The resin is mixed with ashes and diamond dust then inserted into the jewellery item. It is then left for 36 hours to harden properly.

Once set, the ashes are permanently sealed within the resin and will remain suspended and visible forever.

Sourced from the precise cutting of brilliant diamonds, this almost powdery substance, when mixed with the ashes, adds delicate shimmer to the piece.

We believe most people like the idea of diamond dust being used so this gives you the opportunity to have it mixed with ashes in your item.

Our commitment is to provide you with the most meaningful and beautiful tribute without unnecessary extras. We offer diamond dust as a complimentary feature because we feel it's a valuable enhancement that shouldn't come with an additional cost.

Yes this is fine we can use upto 3 different memorial ashes in most of our collection.

One popular item is the locket as we can use both inside spaces for two different ashes.

We can even add to the locket at a later date so make it now with ashes you have then at a later date you can send back and we will fill the other side (you will need to contact us when you want to do this for the process and price).

All the rings can be made with multiple ashes hidden or in resin.

Simple answer is yes.

The process is exactly the same just use your pet's name when you order to go on the certificate.

Many of our handcrafted pieces offer the option of personalized engraving, allowing you to add a special message or date.

To find out if your desired ring can be engraved, please refer to the specific product details on its collection page.

For items within our jewellery range, such as lockets and pendants, engraving capabilities will also be clearly indicated on their individual product listings.

Yes all items from Cherish come with a 1 year warranty.

Please also note that the rings from Cherish can not be resized due to the nature of how they are made.