Refund policy
We want you to be completely happy with your order from us. However, as each Cherish product is custom made we cannot offer a return unless:
- a) the product does not match the order, or
- b) the product is damaged or faulty
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the product does not match your order please contact us describing the problem and include your order number and we will work with you to arrange the return.
If there is a problem with the quality of the goods then please email us at sales@cherishforever.uk and include photographs as well as a description of the problem for our customer service team to assist you.
Please note that returns will need to be sent to the following address:
The Ring Company (UK) Ltd. (Cherish)
17 Hopewell Business Centre
105 Hopewell Drive
Chatham, Kent
ME5 7DX
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@cherishforever.uk.
A refund will be offered only when an order is cancelled prior to any work being undertaken by Cherish. If you need to cancel an order you should contact customer services on 0800 0235986 as soon as possible. Due to the short turnaround times we try to work with, we may have already started work on your order.
If after your order has been placed and we (Cherish) have subsequently produced the piece, a refund will not be offered on cancellation as the goods are obviously custom-made using the ashes supplied or the personalisation requested by the customer.
You can always contact us for any refund/return question at sales@cherishforever.uk.
We promise to always do our best to make sure you're happy with your Cherish Memorial Jewellery. We've built our business on word-of-mouth recommendations, so doing right by our customers is our top priority.
